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Application Support by ROI Consul

Posted November, 2016

ROI Consul, recognised Epicor experts, proudly provide an Application Support service offering for Epicor customers


This service is available for all customers who desire access to the depth of ROI Consul's knowledge base, such as:


  • App server re-starts, Database backup/restore/maintenance
  • Form changes, Menu changes, Dashboards, Crystal & SSRS Reports
  • Screen Customizations, BPM's, Service Connect
  • Installation, Upgrade (Vantage to ERP 10), Application of Service Packs and Patches

 

Our team will promptly address and provide on-site or remote support for tickets logged via phone or our internationally reknown, award winning FreshDesk help-desk system. 


ROI Consul can also serve as the liaison with Epicor technical support to troubleshoot issues or apply recommended fixes.


ROI Consul Help Desk Support complements the Support Services already included in the Epicor Maintenance Agreement and, therefore, ROI Consul strongly recommends our customers remain on the most current release of Epicor and continue to pay annual maintenance.

 

Customers on monthly support contracts benefit from reduced service rates; which are based on the prior months usage.


The four service levels provided are listed as follows:


Cover Level Hrs/Mths:


Bronze: 10

Silver: 25

Gold: 50

Cotton: 75+


Already in a Support Agreement?