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Shipping & Returns Policy

By ROI Consul Ltd, posted November 15, 2016

Standard deliveries are made by Royal Mail between 7am and 7pm, please allow 3 to 5 (or 7 during sale) working days for your standard delivery order to arrive.


Orders placed on a Friday afternoon after 2pm, during the weekend or on a Bank Holiday will be processed the following working day.


Express deliveries are made by FEDEX between 9am and 8pm. Express orders placed before 12.00pm will be delivered on the next working day, those placed after 12.00pm will be delivered within two working days.


For more information, including postcode exclusions and international delivery, Contact Us.


You may return opened, undamaged items within 30 days of delivery for a full refund. 

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


To return downloadable software:


Confirm your order was placed within the last thirty (30) days.

Uninstall the software from your computer:

Call us at the customer support number, shown below, to request a return within 30 days of the date of purchase. You will be asked to confirm that you have uninstalled and have not made any copies of the software. We may also ask you to sign an electronic Letter of Destruction as a condition of your return. After you talk to a customer service agent, the product key will be blocked and you will not be able to install or use the software in the future. We will issue a credit to the same method of purchase you used to purchase the item and send you a return receipt by email.


You should expect to receive your refund within four weeks of giving your package to the return shipper or following the downloadable software returns procedure (above), however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).



It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us: 0844 884 5993